For maybe 5 years I enjoyed the pleasure of a black Swiss Army (now Victorinox) shoulder bag. It replaced a decayed Point Zero red, cream and black bag, but now it also has decayed. In February, after taking my girlfriend to a delightful Valentine's lunch, I went to Zellers and fell in love (Happy Valentine's!) with an eggplant purple VIA Rail tote.
LOVE! (also note the Ramona Flowers pin given to me by my girlfriend)
Landau Sacamoto makes luggage, and in particular my VIA Rail tote. However, it's easy to sometimes make a bad decision when designing something that won't reveal itself in early testing, such as the durability of the metal (if you will call this that) in a shoulder strap's clips.
After 3 months of supporting my shoulder bag
I e-mailed Landau Sacamoto, who warrants my tote for 10 years against defects in material or workmanship, with a photo of the damage, asking if this was covered, and they phoned me back and offered to send me a new strap! I am delighted. While I already loved the bag (it's the perfect size, and colour, and design (compartment-wise)), I am glad that they care about their clips! Yay!
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